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Help, Shipping and Exchanges

Help and Support

If you have any questions, please contact our office:

Alberta Assessment Consortium
Suite 700, 11010 – 142 St NW
Edmonton, Alberta  Canada  T5N 2R1
Email: info@aac.ab.ca   Phone: 780-761-0530

Delivery

We ship to Canada and Continental United States. All goods are shipped from Edmonton, Alberta Canada. Goods will be sent via Canada Post in most cases. The time between transaction completion and delivery is generally 2-7 days within Canada and 12-14 days outside of Canada. We do not guarantee a date of delivery. Shipping and handling fees will be included on the customer invoice.

Returns/Refunds

AAC does not offer returns or refunds.

Exchanges

AAC only replaces items if they are defective or damaged upon arrival. If you have received damaged or defective items please send us an email, with the details and a photograph if possible, to info@aac.ab.ca. We will determine the best solution on a case by case basis.